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Administrator – Different Role Types2017-11-28T11:54:17-08:00

Subscription Support

Search the FAQ to find answers to common support questions about subscriptions, accounts, and billing. Use the buttons on the right to switch between subscriber and administrator.

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Frequently asked questions

You can access the Visual Studio Subscriptions Administration Portal by connecting to https://manage.visualstudio.com and logging in with the email address that is associated with your administrator’s account. If you are not an administrator, a Super Admin on the account can add you.

The process for managing administrators varies depending on how your organization purchases its subscriptions. Use the links below to find out more:

The administrator webpage has all your updates, videos and important links. Then, written guidance on being an administrator is in our documentation.
If you are a Super Admin you can add or remove other Super Admins or Administrators. Administrators can only add or remove subscribers and will not see the Manage Administrators tab on manage.visualstudio.com.

To manage administrators:

  1. Select the Manage Administrators tab at the top of the page on manage.visualstudio.com
  2. To add select Add and type the name and email address of the person you would like to add, select the appropriate agreement from the drop down menu, select the language that they should receive their welcome email in, and select Super Admin
  3. To remove simply select the person you would like to remove and select Delete

Cloud subscriptions are managed by administrators who are assigned to the Azure subscription used to purchase the cloud subscriptions. The owner of the subscription is automatically assigned as the first administrator.

To assign more administrators:

  1. Connect to the Azure Portal at portal.azure.com.
  2. Sign in with the account you used to purchase the Visual Studio Cloud subscriptions.
  3. In the left navigation pane, scroll down to Cost Management + Billing.
  4. In the My subscriptions list, choose the Azure subscription that you used to make the purchase.
  5. Click Access control, which is located near the top of the list in the left navigation pane.
  6. Click the Add tab at the top of the page.
  7. In the fly-out pane on the right, click on the name of the subscriber you wish to make an administrator.
  8. Click on the Role drop-down at the top of the pane, scroll down, and select User Access Administrator.
  9. Click Save.

Learn more about administration of cloud subscriptions.

You can assign subscriptions to your end users one at a time, or using the Bulk Add feature to quickly and easily upload a larger number of subscribers at a time.

To assign subscriptions individually:

  1. Select the Manage Subscribers tab at the top of the page on manage.visualstudio.com
  2. Select Add and type the name and email address of the user you’d like to assign a subscription to
    1. If your organization is using Azure Active Directory the name field will search to find people in your current director. You can select from the search results, or add someone manually.
  3. If you want the subscriber to have access to software downloads when they sign into the Visual Studio Subscriptions Portal, make sure to leave the downloads toggle enabled in the Download Settings section
  4. Complete the Communication Preferences section so that we know what language to send your subscribers assignment email in
  5. If you’d like to add any notes associated with the assignment, please use the Reference selection
  6. Select Add at the bottom of the fly-out panel to complete your subscription assignment. Your subscriber will receive an email and can begin using their Visual Studio subscription immediately (there is no activation needed from your subscriber)

To Bulk assign subscriptions:

  1. Select the Manage Subscribers tab at the top of the page on manage.visualstudio.com
  2. Select Bulk Add, download the Excel template, and save a local copy
  3. All fields are required, with the exception of the Reference field
    1. To help ensure a smooth upload, observe the following best practices:
      1. Ensure that none of the form fields contain commas.
      2. Remove spaces before and after form fields.
      3. Ensure names do not contain extra spaces between two-part first or last names (for example, if a person has a two-part first name such as “Maggie May”, it should be typed as “MaggieMay)
  4. Return to manage.visualstudio.com, select Bulk Add, and upload your saved copy of the Excel template
  5. When the upload is successful you will see a confirmation page, and your subscriber list populated with your new subscribers. Your subscribers will receive an email and can begin using their Visual Studio subscription immediately (there is no activation needed from your subscribers)

Read more information about assigning subscriptions in the Visual Studio Subscriptions Administrator portal to learn more about quickly and easily assigning subscriptions

If you are an MPN customer:

Partners who earn a competency or who purchase the Action Pack in MPN are eligible to use Visual Studio subscriptions. These subscriptions are licensed per user and are only valid when assigned to a specific named user who works for the partner company. Subscriptions should be assigned using the Partner Membership Center. Learn how to manage Visual Studio subscriptions offered through the Microsoft Partner Network (MPN), or see Visual Studio subscriptions offered to partners in the Microsoft Partner Network (MPN) for details.

Cloud subscriptions are managed by administrators who are assigned to the Azure subscription used to purchase the cloud subscriptions. The owner of the subscription is automatically assigned as the first administrator.

To assign more administrators:

  1. Connect to the Azure Portal at portal.azure.com.
  2. Sign in with the account you used to purchase the Visual Studio Cloud subscriptions.
  3. In the left navigation pane, scroll down to Cost Management + Billing.
  4. In the My subscriptions list, choose the Azure subscription that you used to make the purchase.
  5. Click Access control, which is located near the top of the list in the left navigation pane.
  6. Click the Add tab at the top of the page.
  7. In the fly-out pane on the right, click on the name of the subscriber you wish to make an administrator.
  8. Click on the Role drop-down at the top of the pane, scroll down, and select User Access Administrator.
  9. Click Save.

Learn more about administration of cloud subscriptions.

Individuals who are assigned a subscription will receive periodic communications from the Visual Studio team, including an email letting them know they have been assigned a subscription. If these emails should be sent to a separate email address than that which they should sign into the Visual Studio Subscriptions Portal or VS IDE you can add a notification email address when adding a subscriber, or when editing an existing subscriber.

You can export your subscribers from your previous agreement and add them to your new agreement using the Bulk Add button. Note: your subscribers will receive an email when the new subscription is assigned to them. Learn more about exporting subscribers and using the Bulk Add feature.

If you have more than 200 subscribers on your previous agreement our support team can assist you. Select “Account, Subscription, and Billing Support” and select your country. Depending on your location, support may be available via email, chat, or phone.

Subscriptions are always assigned using the best available end date. For example, if your agreement has orders with an end date of 6/20/2020 and another one with an end date of 6/20/2021 the first subscription to be assigned from those two available will end on 6/20/2021. If you have a trusted agreement in an overallocated state, the end date will be 3 years from the date the subscription was assigned.
SLP and MPSA agreements don’t expire, however our portal currently requires an end date when provisioning the agreement. We currently use an end date of 20+ years in the future for each order under your SLP. If you have multiple orders under your SLP agreement from different days, they will have different end dates.

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The subscription is active and can be used as soon as it has been assigned from within the Visual Studio Administrator portal. Your subscriber can sign into the Visual Studio Subscribers portal or VS IDE right away, and will receive a welcome email letting them know the subscription has been assigned.
The Visual Studio Subscription benefits page allows you to see and compare the full list of benefits and software downloads included with a Visual Studio Subscription, based on subscription level.
Depending on what product your subscriber has downloaded it can either be activated by logging in using the email address tied to the subscription, or subscribers can activate it by claiming a product key from the Visual Studio Subscriber portal.
If your organization has an Enterprise Agreement for Azure, your developers can choose between the $50-$150 Azure credits or 50% off Dev/Test pricing. They cannot use both on the same subscription. For details on how to enable the Dev/Test pricing option for your developers, check out the video entitled “Help your subscribers get the most out of Azure”.

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A Microsoft Account (MSA) is a personal email account owned by an individual to access Microsoft services when an organization is not using a managed tenant for Office 365 or Azure Active Directory. A work account is one owned by the organization that issues it and is used to access services on Office 365 or Azure Active Directory tenants. For complete information about the differences between MSAs and work accounts, check out the “Learn about the differences in using MSAs (Microsoft Accounts) vs. Work Accounts (Azure Active Directory or Office 365) and how this may impact your organization“.

Adding an alternate account allows your developers to access some of their Visual Studio subscription benefits (VS IDE, Azure DevOps and Azure) with a different identity than that which the subscription is assigned to. This doesn’t provide a copy of subscription to the other account; it only provides the ability to access the two benefits with the alternate account. Read more about Visual Studio Subscription identities.

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The process for renewing subscriptions depends on how they were purchased.

Retail: For subscriptions acquired through the Microsoft Store, connect to the Microsoft Store’s business software section, and scroll down to the Visual Studio section to see the available subscriptions. Be sure to select the renewal subscription level and activate it here: https://my.visualstudio.com/subscriptions/activate.

Cloud subscriptions: If you’re using cloud subscriptions, you don’t need to renew them. They renew automatically until you cancel them. Learn more about buying cloud subscriptions.

Volume Licensing: To renew subscriptions purchased through Volume Licensing, please contact your reseller. Find a reseller in your area.

When you cancel a Visual Studio cloud subscription, you are canceling automatic renewal. The subscription continues until its normal renewal date and then simply expires. At expiration, the Visual Studio subscriber can no longer use Visual Studio or any other benefits from the subscription.

With monthly cloud subscriptions, cancellations take effect the first day of the next month. If you only cancel some of your monthly cloud subscriptions, be sure to remove users on the first of the next month to ensure that the correct people continue to have active subscriptions assigned.

For annual cloud subscriptions, cancellations take effect the first day of the month following 12 months from the original purchase, or 12 months from the last annual renewal charge. For instance, if you bought a Visual Studio Professional annual cloud subscription on January 3, 2018 then it remains active until February 1, 2019 when it automatically renews for another year. If you cancel at any time between then and February 1, 2020 then the subscription will expire on February 1, 2020. There is no rebate for canceling part way through the subscription year with annual cloud subscriptions.

See our How charges are processed topic for additional information about cloud subscriptions.

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To access a subscription, you should sign in with the email address to which the subscription is assigned. In most cases the subscription was assigned by your work or school, so you’ll want to use your work or school email and credentials to sign in to the Subscriber Portal.

If you’re not sure what your work email or AAD credentials are, you should reach out to your network administrator. For privacy reasons, Microsoft is unable to provide information about credentials.

If your subscription was provided to you by your work or school, you can reach out to the administrator(s) on the agreement for assistance. Just connect to https://my.visualstudio.com/subscriptions and click on the “Contact my Admin” button. For more information, check out our Contact your subscriptions administrator article.

Information about your subscription(s) is available in the Subscriber Portal. Connect to https://my.visualstudio.com/subscriptions to see a list of your subscriptions and to view information such as expiration dates and support information. For retail subscriptions, you can also renew your subscription(s) from that page.

Cloud subscriptions purchased through the Visual Studio Marketplace renew automatically, so if you’re using a monthly or annual cloud subscription, you don’t have to worry about it expiring until you cancel it.

Adding an alternate account to your Visual Studio subscription allows you to access the subscription benefits, like Azure DevOps and Azure, with a different identity than that which the subscription is assigned to. In the past, this functionality was available only if your Visual Studio (VS) subscription was assigned to a Microsoft Account (MSA). We have extended this functionality for work or school accounts in Azure Active Directory (Azure AD).

This doesn’t provide a copy of subscription to the other account; it only provides the ability to access the two benefits with the alternate account.
For all subscriptions, you can add a “work or school account” so you can use that account with your benefits that require a login (VS IDE, Azure DevOps, and Azure).

Adding an alternate ID is easy. Connect to https://my.visualstudio.com/subscriptions, click on “Add alternate account”, enter the email address and click “Add”. For more information on using alternate identities, check out our Alternate identities article.

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The software downloads available depends on the subscription(s) you have. If you have more than one subscription, the downloads for the highest level subscription are visible from within all of your subscriptions. This makes it easy to get the downloads you want without switching between subscriptions.

Check out this list of the downloads available by subscription level.

For more information about downloads, see the following articles:

Activation isn’t always required for a product. In some cases, a single key can be used multiple times. In general, if a product key is required, you’ll be asked to enter it during the installation process or on first use.

You can obtain product keys in two places:

  • When you download a product you can click on the “Get Key” link listed next to the product you’re downloading.
  • You can also find keys on the Product Keys page in the Subscriber Portal.

For more information about obtaining and using product keys, please see these articles:

To have access to your product keys after your subscription expires, you need to export your claimed keys before the subscription expires. After it expires you will not be able to retrieve your keys.

To export your keys, simply click on the Export all keys link at the far right of the Product Keys page. An .xml file entitled KeysExport.xml will be created, and you’ll have the option to open or save the file. You will need to open the file with an application capable of handling .xml files. For example, you can open the file as a read-only workbook in Excel. The file will contain any keys you’ve claimed, as well as any “static” keys that are automatically claimed for you.

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Available benefits vary by subscription level and are subject to change. To see which benefits are included for each subscription level, please visit https://visualstudio.microsoft.com/vs/benefits/. You can select the subscription you’re interested in, and then see which benefits are available in the various categories – Tools, Azure, Software & Downloads, Services, Training, and Support.

Just as the types of benefits vary, so do the methods for activating and using them. For example, many of our benefits are provided by partners and the processes for setting up accounts, installing software, and using online resources vary widely.

For each benefit available in the Subscriber Portal, we’ve provided articles that include information such as which subscriptions include them, as well as steps to activate the benefits.

To learn more, visit https://docs.microsoft.com/visualstudio/subscriptions, click on “Subscriptions” in the left nav pane, and choose “Benefits”.

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If you currently have a retail subscription, there are two ways to renew:

Note: You must renew your subscription within 30 days of the expiry to qualify for renewal pricing.

Both monthly and annual cloud subscriptions renew automatically until you cancel them, so there’s no need to take any action to renew them.

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As a Visual Studio subscriber, you can use Microsoft Azure at no extra charge. With your monthly Azure credit, Azure is your personal sandbox for dev/test. You can provision virtual machines, cloud services, and other Azure resources. Credit amounts vary by subscription level.

There is no cost to use these credits. They are included in your Visual Studio subscription. When you run out of the credit that’s allotted for the month, you won’t be able to continue using it until it resets the next month.

To learn how to set up your Azure credits, please see the ‘Activation steps’ section of our Azure credit article.

Monthly Azure credits for Visual Studio subscribers are specifically for individual dev/test usage only. To run production workloads, you’ll need to upgrade to a paid Azure subscription, such as pay-as-you-go pricing.

You must activate the credits using the email associated with your Visual Studio subscription, or your alternate account (for more information on using alternate identities, check out our Alternate identities article).

Azure subscriptions created via the Visual Studio Subscriptions benefit may be impacted by restrictions that aren’t imposed on paid subscriptions. Certain geographies may not be available for creating VMs and Azure services, and certain service types may not be available. There may be a lower default quota than on paid subscriptions.

Credit pooling is not available. This benefit is intended for personal use by the Visual Studio subscriber.

The monthly Azure credit for Visual Studio subscribers is for development and testing only and does not carry a financially backed SLA. We reserve the right to suspend any instance (VM or cloud service) that runs continuously for more than 120 hours or if we determine that the instance is being used for production. We are making this capacity available to Visual Studio subscribers on a best-effort basis; there is no guarantee of capacity availability.

The monthly credit does not apply toward purchase of the following services:

  • Support plans
  • Application Insights
  • Visual Studio subscriptions
  • Azure DevOps
  • Visual Studio App Center
  • Third-party branded products
  • Products sold through the Visual Studio Marketplace
  • Products otherwise sold separately from Azure (for example, Azure Active Directory Premium)

To purchase these services, you’ll need to remove your spending limit and provide a credit card for billing.

You can learn more about how your Azure credits work by visiting our Monthly Azure credits for Visual Studio subscribers page.

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