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Signing In – Issues Due to “Aliasing”
Depending on the account type used to sign in, available subscriptions may not be correctly displayed when Administrators and Subscribers are logging in to https://my.visualstudio.com. While there could be a number of reasons for this, “aliasing” could be the main one. The term “Aliasing” refers to users having different identities to sign in to Windows (or your Active Directory) and to access email.
Refer to the Visual Studio Subscriptions – Sign in Issues Due to “Aliasing” article and check the recommended steps for successful sign in experience, both for Administrators and Subscribers.