The installation hangs when you try to install a KB update

This article provides resolutions for an issue where installation hangs when you try to install a KB update.

Applies to: Visual Studio 2015

Symptom

The installation hangs when you try to install a KB update.

Resolution

To resolve the issue, stop the Visual Studio installer and ensure that Windows is up to date. In addition, confirm that any installed antivirus software is properly disabled.

For Windows 7, 8, or 8.1

  1. Enter Control Panel in the search box of the taskbar to open Control Panel.
  2. Select System and Security > Windows Update.
  3. Select Check for Updates or view Update History for the last update.

For Windows 10

  1. Select Start > Settings > Update & Security > Windows Update.
  2. Select Check for updates or view Update history.

If you experience issues when trying to update Windows, try the Windows Update Troubleshooter. The troubleshooter will scan your computer and fix any errors that it detects.

If you're still unable to update Windows after running the Windows Update Troubleshooter, contact Windows Support to get assistance with your issue.